FAQ's
Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days. Shipping typically takes 3–7 business days, depending on your location. Express shipping options are available at checkout.
Q: How can I track my order?
A: Once your order is shipped, you'll receive an email with a tracking number. You can also track your order from your account.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Payments.
Q: Is it safe to enter my card details on your website?
A: Yes, our website uses secure encryption and Shopify’s trusted checkout to protect your payment details.
Q: Are your phones unlocked and compatible with my carrier?
A: Yes, all phones are factory unlocked and compatible with most GSM and CDMA carriers. Please check your network’s compatibility before purchase.
Q: Do your accessories fit all devices?
A: No, accessories like cases and screen protectors are model-specific. Make sure to select the correct model before ordering
Q: Can I return a product if I’m not satisfied?
A: Yes, you can return unused, unopened items within 14 days of delivery. Items must be in original condition and packaging
Q: What if my item is damaged or defective?
A: Contact us within 48 hours of delivery. We’ll offer a replacement or a refund after verifying the issue.
Q: Do your products come with a warranty?
A: Yes, mobiles and laptops come with a 12-month manufacturer warranty. Accessories come with a 6-month limited warranty unless stated otherwise.
Q: Where can I get technical support?
A: You can reach our customer support team by email or through the contact form on our website. We’ll help resolve any issues or connect you with the manufacturer
Q: Can I cancel or change my order after placing it?
A: You can request changes or cancellation within 1 hour of placing your order. After that, it may already be in processing or shipped.