Refund Policy

Returns
You can return unused items within 14 days of delivery. Products must be in original packaging with all accessories included.

Damaged or Defective Items
Report any damaged or faulty products within 48 hours of delivery. We’ll offer a replacement or refund after review.

Refunds
Approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable unless we made an error.

Exchanges
Exchanges are available for defective items or wrong deliveries. For other changes, please return the item and place a new order.

Return Shipping
Customers cover return shipping unless the product is faulty or we made a mistake.

Order Cancellations
Orders can be cancelled within 1 hour of purchase.

To Start a Return
Email murshidtrading.tz@gmail.com with your order number and reason for return.